Privacy Policy

At lunovarien, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard the data you provide when visiting our website or engaging with our services.

Information We Collect

We collect various types of information to provide and improve our services to you. The data we gather helps us deliver relevant content and enhance your browsing experience.

• Personal identification details including your name, email address, phone number, and postal address when you voluntarily provide them through contact forms or newsletter subscriptions.
• Technical information such as your IP address, browser type, operating system, device identifiers, and referring website URLs collected automatically through cookies and similar technologies.
• Usage data including pages visited, time spent on our site, links clicked, search queries entered, and interaction patterns with our content and features.
• Communication records including emails, messages, feedback submissions, and any other correspondence you send to us through our website or contact channels.

How We Use Information

The information we collect serves multiple purposes aimed at improving your experience and our services. We process your data responsibly and only for legitimate purposes.

• To provide requested services, respond to inquiries, send newsletters you subscribed to, and communicate important updates about our website or services.
• To analyze website usage patterns, understand audience preferences, improve content relevance, and optimize site performance through analytics tools and user behavior studies.
• To personalize your experience by remembering your preferences, customizing content recommendations, and providing relevant information based on your interests and previous interactions.
• To protect our website security, prevent fraud or abuse, enforce our terms and conditions, and comply with legal obligations under Australian law.

Legal Basis for Processing

We process your personal information based on several legal grounds ensuring compliance with Australian privacy legislation and international standards where applicable.

Our processing activities rely on consent you provide when submitting forms or accepting cookies, legitimate interests in operating and improving our website, contractual necessity when providing requested services, and legal obligations requiring data retention or disclosure to authorities.

Information Sharing

We do not sell your personal information to third parties. However, we may share data with trusted service providers under specific circumstances.

• With service providers who assist in website operations, analytics, email delivery, or customer support, bound by confidentiality agreements and instructed to use data only for specified purposes.
• When required by Australian law, court orders, legal proceedings, or government regulations requesting disclosure of specific information.
• In connection with business transfers such as mergers, acquisitions, or asset sales where your information may transfer to successor entities, with prior notice provided when reasonably possible.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include secure servers, encryption protocols, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security. You share information at your own risk, and we encourage using strong passwords and secure connections.

Your Rights

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and provide mechanisms for exercising them.

• Access your personal information we hold, requesting copies of data collected about you, subject to verification of your identity and reasonable processing timeframes.
• Request correction of inaccurate or incomplete personal information, ensuring our records reflect current and accurate details about you.
• Request deletion of your personal information in certain circumstances, though legal obligations or legitimate interests may require retention in some cases.
• Withdraw consent for processing activities based on your agreement, affecting future processing without impacting lawfulness of prior data use.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality, analyze usage patterns, and personalize content. Cookies are small text files stored on your device enabling recognition during return visits. You can control cookie preferences through browser settings, though disabling certain cookies may limit website functionality.

Cookie Policy Cookie Policy

Contact Information

For questions about this privacy policy, requests to exercise your rights, or concerns about how we handle your personal information, please contact us using the details below.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technologies, legal requirements, or other operational considerations. Material changes will be prominently posted on this page with updated effective dates. Continued use of our website following policy updates constitutes acceptance of revised terms.